The basic deal

Returns, Refunds, and Exchanges

Whatever happened, eligible items may be returned within 30 days after delivery.

You can start a return through your Happy Faced customer account or contact us at returns@happyfaced.com .

01 / Return window

30-Day Return Policy

You have 30 days after receiving your order to request an eligible return.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed
• In the same condition in which you received it
• Returned with its original tags, when applicable
• Returned in its original packaging, when reasonably possible
• Accompanied by a receipt, order number, or other proof of purchase

We reserve the right to deny a return if an item shows signs of use, washing, wear, damage not caused by a product defect, or other handling beyond what is reasonably necessary to inspect it.

02 / Get it started

How to Request a Return

You can request a return through your customer account or by emailing us directly.

Option 1: Use Your Customer Account

1. Visit the Happy Faced customer account portal.
2. Enter the email address associated with your order and select Continue.
3. Open the email sent by our store and copy the six-digit verification code.
4. Return to the customer-account page and enter the verification code.
5. Open the order containing the item you want to return.
6. Select the eligible item or items you want to return.
7. Choose a return reason and include any helpful details.
8. Select Request return.

Option 2: Email Us

Email returns@happyfaced.com and include:

• Your name
• Your order number
• The item or items you want to return
• The reason for the return
• Photographs when the item is damaged, defective, or different from what you ordered

03 / Hold your horses

Do Not Mail a Return Before It Is Approved

After your return is approved, we will email you the applicable return instructions.

Approved returns should be sent only as directed to:

Happy Faced Returns 560 E Pleasant Valley Road, #2315
Port Hueneme, California 93044
United States

Please do not send a return to this address until you have received approval and return instructions from us.

04 / Who pays for what

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns based on preference, size, color, or a change of mind.

Original shipping charges are not refundable unless required by law or the return resulted from our error.

If an item is defective, damaged upon arrival, or different from what you ordered, contact us before shipping it back. We will review the issue and provide appropriate instructions.

05 / Something went sideways

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is defective, arrives damaged, or is different from what you ordered.

Email returns@happyfaced.com with your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Do not discard a damaged or incorrect item or its packaging until we have completed our review.

06 / No-go zone

Items That Cannot Be Returned

We do not accept returns for:

• Gift cards
• Items marked as final sale
• Used, worn, washed, altered, or customer-damaged items
• Items returned more than 30 days after delivery
• Items sent back without prior return authorization

Sale or promotional items specifically marked final sale cannot be returned. A discount by itself does not make an item final sale unless the item or promotion is identified that way.

Contact us before purchasing if you have a question about whether an item is eligible for return.

07 / Switching it up

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a separate order for the replacement.

The replacement item is not reserved while the return is being processed and may sell out.

If Shopify’s exchange feature is available for your order, other exchange options may be shown during the return process.

08 / Getting your money back

Refunds

We will notify you after we receive and inspect your return. We will then let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days after approval.

Your bank, credit-card company, payment provider, or financial institution may need additional time to process and post the refund to your account.

Original shipping charges and customer-paid return shipping charges are not refundable unless required by law or the return resulted from our error.

09 / When things come back weird

Partial Refunds or Denied Returns

A refund may be reduced or denied when a returned item:

• Is used, worn, washed, altered, or damaged after delivery
• Is missing parts, tags, accessories, or included materials
• Is not returned in substantially the same condition in which it arrived
• Does not match the item authorized for return
• Is not eligible under this policy

We will contact you if there is a problem with the condition or eligibility of a returned item.

10 / Change of plans

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

Orders begin processing quickly, and we cannot guarantee that a cancellation or change can be completed before shipment.

If an order has already shipped, it must be handled under the return terms above after delivery.

11 / Where did it go?

Missing or Undelivered Orders

If tracking shows that an order was delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the carrier before contacting us.

If an order appears lost or has not arrived within a reasonable period after its estimated delivery date, contact us with your order number so we can review the shipment.