Refund policy

Returns, Refunds, and Exchanges

Whatever happened, eligible items may be returned within 30 days after delivery.

You can start a return through your Happy Faced customer account or contact us at returns@happyfaced.com .

30-Day Return Policy

You have 30 days after receiving your order to request an eligible return.

To qualify for a return, the item must be:

• Unused, unwashed, and free from stains, odors, pet hair, sand, bodily fluids, or other signs of use
• In the same condition in which you received it
• Returned with its original tags, when applicable
• Returned in its original packaging, when reasonably possible
• Accompanied by a receipt, order number, or other proof of purchase

We reserve the right to deny a return if an item shows signs of use, washing, stains, odors, pet hair, sand, damage not caused by a product defect, or handling beyond what is reasonably necessary to inspect it.

How to Request a Return

You can request a return through your customer account or by emailing us directly.

Option 1: Use Your Customer Account

1. Visit the Happy Faced customer account portal .
2. Sign in using the email address associated with your order.
3. Open the applicable order and select Request return.
4. Select the eligible item or items, choose a return reason, include any helpful details, and submit your request.

Option 2: Email Us

Email returns@happyfaced.com and include:

• Your name
• Your order number
• The item or items you want to return
• The reason for the return
• Photographs when the item is damaged, defective, or different from what you ordered

Do Not Mail a Return Before It Is Approved

After your return is approved, we will email you the applicable return instructions and the address to which it must be sent.

Approved returns must be shipped and postmarked within 14 days of the approval email. Returns shipped after that period may be declined.

Approved returns must be mailed only to the address included in your return instructions. Returns sent to another Happy Faced address may be delayed, refused, or returned to the sender.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns based on preference, size, color, or a change of mind.

Original shipping charges are not refundable unless required by law or the return resulted from our error.

If an item is defective, damaged upon arrival, or different from what you ordered, contact us before shipping it back. Once the claim is approved, Happy Faced will cover reasonable return shipping costs or provide a prepaid return label when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly, ideally within seven days, if an item is defective, arrives damaged, or is different from what you ordered.

Contacting us quickly helps us document the issue and work with the shipping carrier, but it does not automatically eliminate any rights you may have under applicable law.

Email returns@happyfaced.com with your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Do not discard a damaged or incorrect item or its packaging until we have completed our review.

Items That Cannot Be Returned

We do not accept returns for:

• Gift cards
• Items marked as final sale
• Used, washed, stained, altered, or customer-damaged items
• Items for which a return was not requested within 30 days after delivery
• Approved returns that were not shipped within 14 days of the approval email
• Items sent back without prior return authorization

Sale or promotional items specifically marked final sale cannot be returned. A discount by itself does not make an item final sale unless the item or promotion is identified that way.

Contact us before purchasing if you have a question about whether an item is eligible for return.

Bundles, Free Gifts, and Promotional Offers

Items received as part of a bundle or promotional offer may need to be returned together to qualify for a full refund.

If part of a qualifying order is returned and the remaining order no longer meets the requirements of the promotion, the refund may be adjusted to reflect the regular price of the items you keep.

Free gifts must be returned unused, unwashed, and in their original condition when required as part of the return. If a promotional gift is not returned, its stated retail value may be deducted from the refund where permitted by law.

Any promotion-specific return terms displayed at the time of purchase will also apply.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different size, design, or item is to return the original eligible item and place a separate order for the replacement.

Replacement items are not reserved while a return is being processed and may sell out.

Refunds

We will notify you after we receive and inspect your return. We will then let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days after approval.

Your bank, credit-card company, payment provider, or financial institution may need additional time to process and post the refund to your account.

Original shipping charges and customer-paid return shipping charges are not refundable unless required by law or the return resulted from our error.

Partial Refunds or Denied Returns

A refund may be reduced or denied when a returned item:

• Is used, washed, stained, altered, or damaged after delivery
• Is missing tags, accessories, or included materials
• Is not returned in substantially the same condition in which it arrived
• Does not match the item authorized for return
• Is not eligible under this policy

We will contact you if there is a problem with the condition or eligibility of a returned item.

If a return is denied after inspection, we will contact you regarding the available options. If you would like the item shipped back to you, you may be responsible for the shipping cost.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order.

Orders begin processing quickly, and we cannot guarantee that a cancellation or change can be completed before shipment.

If an order has already shipped, it must be handled under the return terms above after delivery.

Missing or Undelivered Orders

If tracking shows that an order was delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the carrier before contacting us.

If an order appears lost or has not arrived within a reasonable period after its estimated delivery date, contact us with your order number so we can review the shipment.