FREQUENTLY ASKED QUESTIONS · ACTUAL ANSWERS
QUESTIONS ANSWERED
Everything you wanted to know about the towels
Product details, sizing, care, shipping, returns, artists, wholesale and custom towels. No mysterious towel knowledge withheld.
01
PRODUCT BASICS
THE TOWELS
What they are, what they do and why they behave better than the damp cotton blanket living in your trunk.
01 What makes Happy Faced towels different?
Happy Faced towels combine quick-dry performance with original artwork from independent artists. They absorb a lot, pack smaller than bulky cotton towels, release sand more easily and look like somebody gave a damn while designing them.
02 What are the towels made from?
Our core quick-dry towels are made from 88% recycled polyester and 12% nylon. Specialty products may use different materials, so check the individual product page for exact details.
03 Are the towels really sand-free?
We call them sand-resistant, not protected by an invisible anti-sand force field. The smooth weave gives sand fewer places to hide, so it shakes off more easily than it does from thick cotton loops.
04 How quickly do they dry?
The lightweight microfiber construction dries faster than a thick traditional cotton towel. Exact drying time depends on temperature, humidity and airflow. Hang it open instead of leaving it crumpled like a tiny wet hostage.
05 Are they actually absorbent?
Very. The split microfiber construction creates a large surface area that pulls in water without requiring the towel to be thick or heavy. Press or pat it against your skin for the best absorption.
06 Where are Happy Faced towels made?
Happy Faced is based in Oxnard, California. Our artwork comes from independent artists around the world, and our core towels are manufactured with production partners in China.
02
SIZES + USES
PICK YOUR SIDEKICK
Different days call for different amounts of towel.
VIEW THE FULL SIZE GUIDE01 What sizes do the towels come in?
SMALL 20 × 40 INCHES
MEDIUM 30 × 60 INCHES
LARGE 36 × 72 INCHES
02 Which towel size should I choose?
Small: Sweat, faces, skate sessions, gym benches, golf bags, daypacks and keeping in the car.
Medium: Travel, workouts, yoga, pets, camping and everyday beach use.
Large: Surfing, swimming, wrapping up, stretching out and full-body towel domination.
03 Are they good beach towels?
Yes. They absorb water, dry quickly, pack smaller than bulky cotton towels and have a sand-resistant surface that is easier to shake clean before leaving.
04 Are they good for travel and camping?
That is one of their best uses. They are lightweight, compact and easier to dry between stops than a heavy cotton towel. Throw one in a carry-on, backpack, van, campsite or car.
05 Can I use one for the gym, yoga, surf or skateboarding?
Absolutely. Use one for sweat, equipment, yoga, post-surf drying, parking-lot changes, dusty skate sessions or whatever else your day turns into.
03
TOWEL MAINTENANCE
DON’T RUIN IT
Wash cold. Dry low. Skip the softener and bleach. You are now a certified towel technician.
01 How should I wash my towel?
- 01 MACHINE WASH COLD
- 02 USE MILD DETERGENT
- 03 SKIP FABRIC SOFTENER
- 04 DO NOT BLEACH
- 05 TUMBLE DRY LOW OR HANG DRY
02 Why can’t I use fabric softener?
Fabric softener leaves a coating on microfiber that can reduce absorption. It may smell like a meadow invented by a detergent company, but it makes the towel worse at being a towel.
03 Can I put it in the dryer?
Yes. Tumble dry on low heat or hang it to dry. Avoid high heat, which can damage synthetic fibers over time. Your towel is not a pizza. Do not cook it.
04 What if my towel starts to smell?
Wash it without fabric softener, then dry it completely before storing it. Persistent odors often come from buildup or leaving the towel damp too long.
READ THE FULL ODOR GUIDE04
ORDERS + SUPPORT
MONEY MAIL TOWELS
What happens after you make the excellent decision to buy one.
01 When will my order ship?
Available shipping methods and estimated delivery windows are shown during checkout. Preorders and special releases may have different timelines stated on the product page.
READ THE SHIPPING POLICY02 How do I track my order?
When your order ships, you will receive a confirmation with tracking information. Tracking may take a little time to update after the carrier receives the package.
03 Can I change or cancel my order?
Contact us as quickly as possible with your order number. We will help when we can, but changes are not guaranteed after an order enters processing or ships.
CONTACT HAPPY FACED04 What is your return policy?
Return eligibility depends on the product and its condition. Review the current refund policy and contact us before sending anything back.
READ THE REFUND POLICY05 What if my order arrives damaged or incorrect?
Contact us with your order number, a description of the problem and clear photographs of the item and packaging when applicable.
REPORT AN ORDER PROBLEM05
ARTISTS + BUSINESS
LET’S MAKE SOMETHING
Art submissions, wholesale, bulk orders, partnerships and custom towels for people with ideas.
01 Are Happy Faced towels artist-designed?
Independent artists are central to Happy Faced. Our core collections feature original work from illustrators, painters, graphic designers, graffiti artists and other humans who make things worth looking at.
MEET THE ARTISTS02 How can I submit my artwork?
Send a portfolio, website or social account through our Artist Inquiries page. Tell us a little about yourself and why your art could work with Happy Faced.
VISIT ARTIST INQUIRIES03 Do you offer wholesale or bulk ordering?
Yes. We work with independent retailers, studios, shops, events, teams and other businesses interested in carrying or ordering Happy Faced towels.
VISIT BUSINESS INQUIRIES04 Do you make custom towels?
We do now. Happy Faced creates custom towels for brands, artists, retailers, teams, events, collaborations and businesses tired of forgettable promotional products.
Include your estimated quantity, desired size, intended use, target date and artwork status when you contact us.
EXPLORE CUSTOM TOWELS05 Do you do brand or event partnerships?
We are open to retail promotions, events, product collaborations, giveaways, bulk projects and smart ideas that do not fit neatly inside a dropdown menu.
START A BUSINESS INQUIRYGOOD QUESTIONS
HONEST ANSWERS
VERY GOOD TOWELS